FAQs

Contact the City’s Project Manager and mark the location of the irrigation piping or electrical wiring with white paint and/or stakes prior to the start of construction. The City will not be held responsible for any damage to unmarked systems.

During construction, the contractor will provide advance notification when access to your property will be blocked, and an alternate location to park your vehicles will be provided. Where overnight driveway access is unavailable, typically during concrete restoration work, overnight on-street parking will be permitted. The length of the disruption will depend on the nature of the work performed. Typically concrete restoration provides the longest disruption as it may take several weather-dependent days for the concrete to cure.

A replacement tree can be requested through the City’s forestry program at the conclusion of the project; however, replacement trees, and requested tree species, cannot be guaranteed. The replacement tree will not be provided until at least one year after the project is completed or the termination of the project warranty period.

Should your property be damaged during construction please visit the City’s website at https://www.welland.ca/clerks/InsuranceClaim.asp. The site provides detailed instructions regarding claim submissions and a claim form can be downloaded. Furthermore, prior to construction, you will be provided information about a third-party precondition survey firm who will be conducting inspections on the interior and exterior of all structures.  The purpose of this inspection is to determine and document the condition of your property before construction begins. This information can then be used to determine the extent of the contractor’s responsibility in the unlikely event that damages to your property occur during construction. Inspections are free of charge for all properties within 30 m of the construction limits.

Underground telecommunication services to your home, such as Bell or Cogeco, may be damaged during the replacement of municipal servicing. The Contractor will notify you should damages occur; however, individual service repairs must be requested by the individual customer directly. There will be no charge to you for the required repairs.

New sod is under a one-year warranty. Please notify the City’s Project Manager if the sod at your property dies. City staff will inspect the site and, if deemed necessary, the City’s contractor will replace the sod. Sod that has been damaged or intentionally neglected by a homeowner will not be replaced. Please note that sod placement may be intentionally delayed to ensure the best chances for its survival. For example, sod may not be placed during months of extreme heat or cold.

There is no credit applied for watering new sod on capital construction projects. The contractor will be responsible for initially watering the sod and residents will be provided an informational flyer for new sod upkeep.

To facilitate connections between the new and existing watermains, it will be necessary to shut down the water supply. Each affected property owner will receive written notification in advance of the shutdown, and every effort will be made to limit the shutdown duration. Please note there may be occasions when emergency water shutdowns are required, and notice may not be provided in these instances. In emergency situations, water supply will be restored as quickly as possible.

You may experience brown or discoloured water when a new connection to the watermain is made. Please run the tap until the water runs clear. If the water remains discoloured after continuous flow for longer than 20 minutes, please contact the Project Manager or the City’s Public Works Service Center at 905-735-1700, x3000.

New water services and sewer laterals will be provided to each property from the mainline pipe in the road allowance to the property line, not to the home. If an issue at the property line is noted, such as observing a lead water service or a black tar sewer lateral, the resident will be provided with a letter of notification. Replacement or repair from the property line to the home is the responsibility of the homeowner.