FAQs

New sewer cleanouts will be installed at each property, and sewer laterals will be provided to each property from the mainline pipe in the road allowance to the property line, not to the home, where new sanitary sewers are constructed. If an issue is noted at the property line, the resident will be provided with a letter of notification. Replacement or repair from the property line to the home is the responsibility of the homeowner.

Construction is anticipated in winter 2025. After tendering and awarding the project, the contractor's schedule will determine the exact start date.

• New watermain on First Street, complete with all new water services to property line;
• New sanitary main on First Street, complete with all new sanitary laterals to property line;
• New catch basins and connections to the existing storm sewer.

To facilitate connections between the new watermain and the existing watermain it will be necessary to shutdown the water supply.   Written notification will be provided to each affected property owner in advance of the shutdown and every effort will be made to limit shutdown duration. Please note that there may be occasions when emergency water shutdowns are required. In emergency situations notice may not be provided. In emergency situations, water supply will be restored as quickly as possible.

Underground telecommunication services to your home, such as Bell or Cogeco, may be damaged during the replacement of municipal servicing. The contractor will notify you should damages occur; however, individual service repairs must be requested by the individual customer directly. There will be no charge to you for the required repairs.

There is no credit applied for watering new sod on capital construction projects. The contractor will be responsible for initially watering the sod and residents will be provided an informational flyer for new sod upkeep.

New sod is under a one-year warranty. Please notify the City’s Project Manager if the sod at your property dies. City staff will inspect the site and, if deemed necessary, the City’s contractor will replace the sod. Sod that has been damaged or intentionally neglected by a homeowner will not be replaced. Please note that sod placement may be intentionally delayed to ensure the best chances for its survival. For example, sod may not be placed during months of extreme heat or cold.

Should your property be damaged during construction please visit the City’s website at https://www.welland.ca/clerks/InsuranceClaim.asp. The site provides detailed instructions regarding claim submissions and a claim form can be downloaded. Furthermore, prior to construction, you will be provided information about a third-party precondition survey firm who will be conducting inspections on the interior and exterior of all structures.  The purpose of this inspection is to determine and document the condition of your property before construction begins. This information can then be used to determine the extent of the contractor’s responsibility in the unlikely event that damages to your property occur during construction. Inspections are free of charge for all properties within 30 m of the construction limits.

A replacement tree can be requested through the City’s forestry program at the conclusion of the project; however, replacement trees, and requested tree species, cannot be guaranteed. The replacement tree will not be provided until at least one year after the project is completed or the termination of the project warranty period.

During construction, the contractor will provide advance notification when access to your property will be blocked, and an alternate location to park your vehicles will be provided. Where overnight driveway access is unavailable, typically during concrete restoration work, overnight on-street parking will be permitted. The length of the disruption will depend on the nature of the work performed. Typically concrete restoration provides the longest disruption as it may take several weather-dependent days for the concrete to cure.

Contact the City’s Project Manager and mark the location of the irrigation piping or electrical wiring with white paint and/or stakes prior to the start of construction. The City will not be held responsible for any damage to unmarked systems.

Yes, there will be small excavation,  near your water/sanitary service shut off, to connect your existing water/sanitary service to the new watermain/wasterwater main. Additionally, sod and driveways will be removed on properties to facilitate the new grades. All areas will be restored to existing condition or better upon project completion.

No, garbage / recycling / yard waste will be collected on the scheduled days in the usual locations. Garbage is to be placed in garbage bins. Bins, blue and grey recycle boxes are to be clearly labelled with your address.

The City of Welland will make every effort to avoid or minimize damage to landscaped areas on private property; however, all property owners are encouraged to remove these items in advance. The onsite inspector can meet with you to help clarify what areas will be excavated.

The new watermain has been installed and is now being disinfected, sampled and tested. This process can take from 5 to 10 days to complete. New water services will then be installed from the new watermain to the property line, where they will be connected to the existing water service. When all water services have been transferred, the old watermain will be capped and abandoned.

No, fire hydrants are always placed in the public portion of the right of way and are spaced to maximize fire protection and neighbourhood parking while meeting the established design standards. The location is non-negotiable.