FAQs

Contact the City’s Project Manager and mark the location of the irrigation piping or electrical wiring with white paint and/or stakes prior to the start of construction. The City will not be held responsible for any damage to unmarked systems.

During construction, the contractor will provide advance notification when access to your property will be blocked, and an alternate location to park your vehicles will be provided. Where overnight driveway access is unavailable, typically during concrete restoration work, overnight on-street parking will be permitted. The length of the disruption will depend on the nature of the work performed. Typically concrete restoration provides the longest disruption as it may take several weather-dependent days for the concrete to cure.

A replacement tree can be requested through the City’s forestry program at the conclusion of the project; however, replacement trees, and requested tree species, cannot be guaranteed. The replacement tree will not be provided until at least one year after the project is completed or the termination of the project warranty period.

Should your property be damaged during construction please visit the City’s website at https://www.welland.ca/clerks/InsuranceClaim.asp. The site provides detailed instructions regarding claim submissions and a claim form can be downloaded. Furthermore, prior to construction, you will be provided information about a third-party precondition survey firm who will be conducting inspections on the interior and exterior of all structures.  The purpose of this inspection is to determine and document the condition of your property before construction begins. This information can then be used to determine the extent of the contractor’s responsibility in the unlikely event that damages to your property occur during construction. Inspections are free of charge for all properties within 30 m of the construction limits.

Underground telecommunication services to your home, such as Bell or Cogeco, may be damaged during the replacement of municipal servicing. The Contractor will notify you should damages occur; however, individual service repairs must be requested by the individual customer directly. There will be no charge to you for the required repairs.

New sod is under a one-year warranty. Please notify the City’s Project Manager if the sod at your property dies. City staff will inspect the site and, if deemed necessary, the City’s contractor will replace the sod. Sod that has been damaged or intentionally neglected by a homeowner will not be replaced. Please note that sod placement may be intentionally delayed to ensure the best chances for its survival. For example, sod may not be placed during months of extreme heat or cold.

There is no credit applied for watering new sod on capital construction projects. The contractor will be responsible for initially watering the sod and residents will be provided an informational flyer for new sod upkeep.