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Consultation has concluded
The City is carrying out a project called the Public Works Service Level Review to look at Public Works operations (including some parks and facilities activities) and make sure we are meet and exceed all regulations and the needs of the community.
Staff and community hopes and needs, along with financial integrity and environmental sustainability are key considerations in this work. Once we have documented our current service levels, and understand the priorities of staff and the community, we will make recommendations about public works services in the future and the resources needed to best serve the community.
Your input is key.
Here’s how you can get involved.
Find out more about what we do in Public Works.
Take this survey and let us know your experiences and priorities about public works services levels.
Join a virtual community conversation to hear our progress on May 20, 2021, 7-8 p.m.
Subscribe on this page (bottom right) to get updates and meeting invitations.
E-mail us your ideas anytime.
This project will be completed by Fall 2021. Subscribe to follow our progress and to add your voice.
The City is carrying out a project called the Public Works Service Level Review to look at Public Works operations (including some parks and facilities activities) and make sure we are meet and exceed all regulations and the needs of the community.
Staff and community hopes and needs, along with financial integrity and environmental sustainability are key considerations in this work. Once we have documented our current service levels, and understand the priorities of staff and the community, we will make recommendations about public works services in the future and the resources needed to best serve the community.
Your input is key.
Here’s how you can get involved.
Find out more about what we do in Public Works.
Take this survey and let us know your experiences and priorities about public works services levels.
Join a virtual community conversation to hear our progress on May 20, 2021, 7-8 p.m.
Subscribe on this page (bottom right) to get updates and meeting invitations.
E-mail us your ideas anytime.
This project will be completed by Fall 2021. Subscribe to follow our progress and to add your voice.
Public Works Service Level Review has finished this stage
Meetings will be held at key times through the process to reflect on actions taken, share data and insights, and plan for next steps.
Project Identity and Infographic
Public Works Service Level Review has finished this stage
Prior to the first engagement meeting for broad distribution.
A project identity and infographic for broad electronic sharing
August/September 2020: Current State Review: Staff engagement
Public Works Service Level Review has finished this stage
Front line staff who deliver public works services.
A short, 5-8 question electronic survey circulated to staff to gain high level insights about status quo service deliver, and areas of strength and where additional focus/effort would be of benefit.
April 2021: Current State Review: Staff Interviews
Public Works Service Level Review has finished this stage
Lead (or designated) staff who are responsible for functional areas delivering public works services.
Public Engagement
Public Works Service Level Review has finished this stage
A short survey with key questions aboutvalues, priorities, what is working well and where there is room for improvement.
An idea section for those to share their thoughts and kudos to those in Public Works.
Service Level Priorities: Workshop
Public Works Service Level Review has finished this stage
A virtual workshop will be planned with the City’s stakeholder advisory committee(s) to provide information about the current service levels, and to seek advice on future service levels, along with priorities.
Service Level Recommendations: Public Webinar
Public Works Service Level Review has finished this stage
A 1-hour virtual session will be hosted to provide information about the project, what we heard regarding service levelspriorities. Residents will be invited to provide any additional feedback through a general feedback form posted on YourChannel.
Service Level Recommendations: Key staff follow up
Public Works Service Level Review has finished this stage
Key staff will be engaged in 1-2-hour sessions to ground truth outcomes-to-date and refine service level recommendations.
Council Strategy Workshop
Public Works Service Level Review is currently at this stage
A brief presentation will be prepared for a strategy workshop, and/r Committee of the Whole and Council, outlining the process that was followed, input that was gained from stakeholders, and recommendations
Final Report to Council
this is an upcoming stage for Public Works Service Level Review
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
